Key Requirements

• Bachelor’s degree in any relevant field.
• Minimum of 2-5 years of experience in a similar role.
• Exceptional communication skills and a professional demeanour.
• Positive attitude, friendly disposition, and results-driven mindset.
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).

Key Responsibilities

• Handles customer inquiries on product/service information, pricing, orders and any other request.
• Maintain a high customer satisfaction index and conduct regular surveys with reports on process improvements
• Maintain healthy relationships with all coordinating teams ensuring customer satisfaction
• Schedule and make service appointments for customers
• Support achievement of monthly, quarterly, and yearly sales objectives of the company
• Compile and provide all inquiries for onward sales meetings by the sales team
• Keep customer's data for official use and provide insight on observed trends of customer's request
• Convert inquiries to active sales through professional persuasive measures & strategies
• Escalate customer issues for prompt attention and resolution
• Answering calls from potential customers, and providing relevant information on products & services.
• Daily calls and engagement of potential customers via phone, mail, and other approved media.
• Provide active, informed, timely information, guidance, and assistance to resolve customer's requests.
• Maintain professional conduct and attitude in all customer interactions.
• Conduct information delivery, and enquiries through phone, mail, and the company's certified social media channels.