Key Requirements

• B.Sc./B.Tech. in Mechanical Engineering
• Possesses a minimum of 5 years of experience in a similar role.
• Demonstrate practical diagnostic and resolution abilities on diesel Trucks & Buses.
• Fleet management & maintenance experience preferred.
• Understands rudiments of executing SLAs & AMCs and fleet management.
• Exhibits persuasive candor and emotional intelligence.
• Excellent communication, emotional intelligence, and problem-solving skills
• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint).

Key Responsibilities

• Oversees & manages the service center/workshop
• Interface with customers and offer credible advice on service routine & maintenance service
• Achieves company's revenue targets for the workshop
• Diagnose and identify vehicle issues or faults through customer questioning, inspection, or road test
• Relate inspection or identified faults with customer and offer advice on resolution
• Prepare service or repair order time, cost, and labor estimate and share with customer for approval
• Schedule & organize service appointments with customers
• Confirm and ensure all complaints are rectified with road test certification
• Keep and refer to service history data of vehicles and advise customers on other service areas required for effective vehicle usage
• Ensures vehicles are delivered as per agreed terms and communicate ahead in case of any delays
• Obtain customers signatures and approval for completed repairs or service jobs
• Maintain high customers' satisfaction standards
• Coordinates workshop technicians and team for quality service delivery
• Provide weekly, monthly, quarterly and yearly reports on workshop operations
• Coordinates with store manager and ensure right spare parts are provided for vehicles
• Manage, train, supervise mechanics on vehicle service or repairs - Must approve job completion
• Actively participate in the recruitment of the technical team
• Maintain daily briefing and allocation of tasks and ensure all tools are accounted for and kept
• Provide SLA (Service Level Agreement)/AMC (Annual Maintenance Contract) for fleet customers